We Are Happy To Offer Buy Online, Pick Up In-Store To Our Customers
1.) Select the team you are interested in purchasing items for from the "Choose Your Team" drop down menu.
2.) Click on the "Pick Up In-Store" button.
3.) A pop up box will appear. Please select the location from which you would like to pick up your merchandise.
4.) Shop and add items to your cart.
5.) After you check out, you will receive an email order confirmation.
6.) After your order has been processed at your chosen store location and is ready for pick up, you will receive an email notifying you and giving you the instructions for your pick up.
Varsity Hall items are made to order. As such lead times are a little longer. Items will ship out within 5 to 10 business days after your purchase has been made online (excluding pre-sell items). Please refer to the Shipping page found here for more details as different shipping methods allow for different ship times.
What's the status of my order?
Once your order is received, the item(s) is pulled and the fulfillment process begins. You will receive a tracking number when your order has been completely processed. If you have not received a tracking number, your order is still being processed. If you have created a customer account with Alumni Hall, you can also log in here to find out the status of your order.
What is Drop Ship?
Drop ship is a program where you make a purchase from Varsity Hall and the manufacturer ships the item(s) you ordered directly to you. This allows Varsity Hall to offer you more selection than just what we may have available in our retail locations. It helps us meet your needs while helping our vendors grow their businesses. Drop ship items do typically have longer lead times for delivery and may have exceptions to our exchange and return policy. You can always refer to our exchanges and returns policies here. Additionally, some larger or heavier drop ship items may have additional shipping charges associated with them. These additional charges are listed on the product pages of our website.
Some drop ship items are manufactured when ordered, these items may not be able to be cancelled once the order has been placed with the vendor.
Since drop ship items ship directly from the vendor, your order will not arrive with one of our pick tickets. If you need to make an exchange or return (for a drop ship item that is eligible) please email us at ecommerce@alumnihallstores.com in order to get your UPS return code which is needed to create a shipping label.
Why is my discount code not working?
From time to time we offer discount codes for specific reasons, marketing events or merchandise sales events. Our discount codes may be set up with specific parameters that qualify a purchase to receive the stated discount. If your discount code is showing that it is not eligible, it may be because of one of the following reasons…
The time window for the discount code is no longer open
The code has a limit to the number of times it may be used per person
The item(s) purchased may be excluded (i.e. Yeti products, gift cards)
There is a minimum order subtotal threshold that has not been met
We process refunds immediately after receiving the products back on our end. However, most banks usually take 24 hours to 7 business days to post a refund to your account. It can take up to 10 business days for a refund to post to your account in some cases.
If I don't see an item in stock online, can you check the store?
Varsity Hall items are custom made to order. We do not carry inventory in any physical location.
Why have I only received part of my order?
There are times where we have to split the order and ship it multiple packages. If this is the case for your order, you should receive multiple tracking numbers to follow. Split orders with multiple packages should be received within just a few days of each other, if not the same day. If you do not receive your full order in a timely manner, please refer to the contact information at the bottom of this page.
How do I stay up to date on new products, discounts and promotions?
You can follow us on social media to receive discounts, special promotions and important information regarding new products. Follow us on Facebook, Twitter / X and Instagram!
Can I have my order shipped to a PO Box?
We use UPS as our main courier and, unfortunately, they are unable to deliver to PO Boxes at this time with UPS Ground. We do apologize for the inconvenience! We do offer Surepost which is a UPS service that delivers your package to you local post office and your package is delivered to you by your postal carrier.
Can I pay for my order using my Apple Pay?
Currently, Varsity Hall does not accept Apple Pay as a form of payment. We hope to allow customers to use their Apple Pay accounts to make purchases in the near future. Thank you for your patience!
Have another question? Email us at ecommerce@alumnihallstores.com or give us a call at 865-671-1117. We're happy to help you anytime Monday through Friday from 9:00am to 5:00pm EST (excluding holidays).
